Support Center

General

How do I contact customer service?

Our customer service team is available 5 days a week and we are happy to assist you with any questions or concerns.  Just give us a call at 956-565-9596 or email us here.

Where is your store located?

2000 E Expressway 83
Mercedes TX 78570-9418

Recycle Cartridges

How can I recycle my cartridges?

Local recycling facilities are the best way to dispose of unwanted or old cartridges.  It's not only better for the environment to keep old cartridges local, we've found it's more convenient for our customers.  Most major office supply retailers will accept old or recycled cartridges, or direct you towards a resource that will accept them.  To find the closest recycling facility in your area, visit Earth911.com.  Just search by material type (ink or toner) and your zipcode.

How should I handle my cartridge?

Never touch the electronic print head with any abrasive material. Use care when setting your cartridges down and do not place the print head in contact with any surface besides the designated contact points in the appropriate printer slot.

What is the best way to store my cartridges?

Ideally, your cartridges should be stored in an upright position at room temperature. During shipment, cartridges may be placed in various positions and this can cause the ink to settle at the opposite end of the cartridge, which may result in printing issues. For optimal performance, before using your cartridge, place it in the upright position for a few hours to allow the ink to move to the bottom of the cartridge. This will let the ink pass through the sponge, allowing the cartridge to print properly.

Remanufactured Cartridges

What are remanufactured and compatible cartridges and how do they differ from the Original Equipment Manufacturer (OEM's)?

A remanufactured cartridge is one that has been used by a customer and returned to our company. At that point, we take the cartridge through an in-depth inspection, cleaning, and rebuilding it with new parts before refilling it with new ink and reselling it at a significant savings. Even though the chamber that holds the ink is the same, the product that the customer receives is comprised of 60-80% new material. The toner parts that are removed in the process are recycled. 

A compatible cartridge is one that has been made specifically to fit a certain printer. Although it is not made by the company that makes the printer, it has been made specifically for that printer and we guarantee its compatibility.

The most obvious difference between these products and OEM's is the price. Aside from the financial disparity, there is also the concept of energy efficiency. Use of remanufactured cartridges greatly reduces oil and plastic consumption.

Why are the remanufactured and compatible cartridges so much cheaper?